How to: Extract AI-Ready Data from Enterprise Recordings
May 3, 2024
The familiar announcement of call centers is a ubiquitous feature of customer service interactions:
"This call may be recorded for quality and compliance purposes."
It signifies an acknowledgment that customer interactions might be reviewed to improve service standards and ensure regulatory compliance. However, for many businesses, these recordings hold much more potential than mere storage of conversations. Imagine if these recordings could be instantly transformed into actionable wisdom. Consider how they could fuel AI algorithms to uncover patterns, insights, and new business opportunities call by call.
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